patient bill of rights:

Your right a patient, family member and caregiver is to expect that every Care in the City employee must respect and foster your rights as follows:

1.To be treated in a respectful manner and be free from physical, mental, emotional, verbal, sexual    and financial abuse.

2. To be treated in a manner that respects your dignity and privacy, and that promotes your autonomy and participation in decision-making.

3. To be treated in a manner that recognizes your individuality and that is sensitive to and responds to your needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.

4. To receive home and community care services free from discrimination as regarding the Human Rights Code or the Canadian Charter of Rights and Freedom.

5. A patient who is First Nations, Metis or Inuk has the right to receive home and community care services in a culturally safe manner.

6. The right to receive clear information about your home and community care services in a format that is accessible to you.

7.To participate in the assessment and reassessment of your needs, as well as the development and revision of your care plan.

8. The right to designate a person to be present with you during assessments, and to participate in the development, evaluation and revision of your care plan.

9.The right to receive assistance in coordinating your services.

10.To right to give or refuse consent to the provision of any home and community care service.

11. The right to raise concerns or recommend changes related to the services that you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination or reprisal.

12. The right to be informed of the laws, rules and policies affecting the delivery of the home and community care services, including this Patient Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the services you are receiving.